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I take pleasure in you happen to be undergoing a merger plus some employees could be fewer than thrilled, but this attitude shouldn't be obvious towards your shoppers who are only calling for getting some help.
My concern was a bag that was overweight. A single woman kept indicating I could only choose fifty lbs, even though I advised her I was content to pay overage fees. This other woman wasn't far too helpful. On the other hand, Nina Kong went really away from her technique to help me… contacting for details, searching matters up…she even helped me shift the bag to a safe spot when I went by way of it to find out if I could rearrange and pull some fat out.
I am emailing this comment for you to make sure that AA could possibly superior manage to encourage workers to generally be far more courteous when factors go Incorrect.Client service might make this kind of big difference for people utilizing your service.
I'm currently with a flight from JFK to LAX on American Airways (flight 0019) and was EXTREMELY discouraged that I Virtually missed the flight on account of terribly Prolonged traces to obtain through safety. For my 11:00 combat, I arrived at the airport at nine:45 — pleased to get lots of time and energy to get to my gate, or so I thought; I hardly created it around the flight and I was the final 1 while in the doorway with no time and energy to get h2o or use the restroom.
all to often, administration is contacted when points go Incorrect…this is simply not one of those letters…..I'm contacting american Airways consumer service due to an excellent flight attendant named MARITA LORDI (FA #nine
I did not have any baggage to check! Why does AA Consumer Service continue on to lie about factors that the flight was overbooked? The ticket agent explained to me the flight was overbooked.
My Mate of mine booked my mom a reservation from haiti to miami fl I paid her $300 to acquire me the fares nevertheless she did not explained to me the flight might be reserving on the nonrevenue flight it had been click for more a ridicullus minute for all of us, quesion I have Should the seat isn't assurance why did she took The cash from me
My criticism is, on March 8th. My baggage was delayed from Chicago, my destination was Dane County Airport Madison Wi. When it had arrived, it had been shipped. However, the baggage had been wrecked and taped up. I termed within a criticism at once. I were givin quite a few cell phone figures and also the firt one particular was merely a recording to leave my cellular phone and somebody would get again to me.
I was delayed on Monday feb fifteenth two times prior to currently being cancelled and bumped to Tuesday. Whilst I had been discouraged I recognized. Then at ten:30pm I have a text saying my Tuesday flight was cancelled till Wednesday.
I realize that it may be a while right before USAIR and American software might be synched. But, there isn't a cause of your agents to become so disconnected.
Remember to investigate this so other travellers won’t hold the exact practical experience…..I want a reply from Additionally you..
I happen to be an AA buyer for more than 25 a long time. Your service is now disappointing to convey the the very least. It's in all parts of service from check in to , tavel to baggage dealing with.
I'm unhappy to mention I am let down in American Airline’s managing of this subject. We never received our luggage until finally late during the working day on March 13th. So as to add insult to damage we were being billed $25 for each bag by American Airways for our return flight household even though we didn’t pay to check our bags on just how to the Virgin Islands.